About the vacancy
Support Agent for an iGaming team. The role involves communicating with players, supporting KYC verification, processing requests, and resolving customer issues remotely.
Responsibilities
- Communicate with players via chat and email
- Support KYC verification and document checks
- Process player requests and escalate VIP-related issues
- Monitor and manage platform requests in JIRA
- Ensure high-quality customer support and fast issue resolution
What we offer
- Remote work format
- Competitive compensation package
- Friendly and professional team
- 21 working days of vacation