About the vacancy
We’re looking for a highly skilled Key Account Manager in Riga to manage strategic merchant accounts in the high-risk payments and acquiring industry. The role focuses on merchant relationships, portfolio growth, payment performance and cross-functional issue resolution.
Responsibilities
- Manage and develop a portfolio of strategic merchant accounts.
- Act as the primary commercial point of contact for assigned merchants.
- Build and maintain relationships with merchant stakeholders and decision-makers.
- Conduct business reviews and identify portfolio growth opportunities.
- Drive Gross Profit, processing volume and wallet share.
- Identify and execute cross-sell and upsell opportunities, including new payment methods, acquiring solutions and geographical expansion.
- Monitor merchant performance, payment performance, routing efficiency and approval rates.
- Prepare strategic account plans, maintain CRM records and manage portfolio forecasts.
- Support commercial negotiations, pricing reviews and contract renewals.
- Collaborate with Sales, Routing, Risk, Finance, Technical Support, Legal and Onboarding teams.
- Act as the commercial escalation point and ensure timely issue resolution.
What We Offer
- Unlimited vacation.
- Flexible working hours.
- Office in Riga.
- A fully equipped private house, a former Spanish ambassador’s residence.
- Health and focus support.
- In-office massage.
- €1,800 annual social benefits budget.
- Company-paid lunches.
- Corporate library.